I received a defective/damaged product. What can I do?

We are sorry if you are experiencing issues with our products. If the product you received is damaged or defective, please contact us as soon as possible so that we can provide you with a refund or a product replacement.

To start off, please send us an email and include the following:

 

  • Full Name on the order and your order number
  • Photos and images showing the defect on the product.
  • A brief explanation of the issue.

 

Please note that we are unable to process your request if one of the above elements are missing from the email.